Configuring the Feedback feature

The feedback feature is a central capability of the Continuous Performance Management (CPM) domain of the beqom application. A tool targeted at fostering personal and professional growth via continuous feedback loop among the members of a company. Feedback enables workers and managers alike to provide their colleagues information about their performance, their attitude, their strengths or areas of improvement on which they should focus.

Once the Feedback feature has been enabled using the procedure described in Enabling or disabling features in the platform, a number of configuration options are available to you to tailor the behaviors and the workflow of the feature.

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Feedback settings are available under Workbench > Feature enablement > Feedback. Access to Workbench depends on your role within the platform.

The table below details the configuration parameters available for the Feedback feature.

Feedback configuration parameters

Parameter	Description
Enable feedback rating	When this setting is enabled, system users will be able to provide a rating to the feedback provided by other users. The scope of the rating capability depends on which sub-setting you select.
Only direct reports can rate feedback	Sub-setting of Enable feedback rating. When this setting is enabled, only direct reports will be able to rate the feedback given by users who are managers
Any user can rate the feedback offered by any manager	Sub-setting of Enable feedback rating. When this setting is enabled, all system users, regardless of their role, will be able to rate the feedback given by any managers.
Any user can rate the feedback offered by any other user	Sub-setting of Enable feedback rating. When this setting is enabled, all system users, regardless of their role, will be able to rate the feedback offered by any other users.
Feedback rating refresh interval	Sub-setting of Enable feedback rating. Enables you to define the interval at which the data given in the Feedback insights widget in My passport is refreshed. Depending on the value defined in this field, the average trust and the average clarity of the feedback will be refreshed more or less often, i.e. every X feedback given.
Send reminder about unrated feedback	Sub-setting of Enable feedback rating. When this setting is enabled, email reminders inviting users to rate feedback will be sent.
When feedback remains unrated for more than	Sub-setting of Enable feedback rating. Value in days in between reminders inviting users to rate feedback.
Send reminders following an inactive period	When this setting is enabled, email reminders will be sent to users when they don't offer any feedback in the system for a defined period of time.
When no feedback is offered for more than	Sub-setting of Send reminders following an inactive period. Duration in days for which users must not have offered any feedback in the system before a reminder is sent.
Send reminders about pending feedback requests	When this setting is enabled, email reminders will be sent to users when they don't reply to a feedback request for a defined period of time.
When a request remains unanswered for more than	Sub-setting of Send reminders about pending feedback requests. Duration in days for which a feedback request can remain unanswered before a reminder is sent.
Enable "Let's meet" as a reply to a feedback request	When this setting is enabled, users will be able to send a meeting request as a reply to feedback they receive from other users in the system.
Restrict reply to a "Let's meet" invitation or a comment	Sub-setting of Enable "Let's meet" as a reply to a feedback request. When this setting is enabled, users will only be able to respond to a feedback request with a meeting invitation or a comment, not both options. To give users the option to use any of the two possibilities, leave this toggle disabled.
Enable feedback notes	When this setting is enabled, users will be able to create feedback notes in order to reflect in the system interactions that have happened offline.
Limit the number of feedback recipients	When this setting is enabled a maximum number of users who can be included in any feedback simultaneously is limited.
Limit	Sub-setting of the Limit the number of feedback recipients. Number of workers included to feedback at one is limited.
Apply limit when giving feedback	Sub-setting of the Limit the number of feedback recipients. When this setting is enabled, the defined limit will be applied when users give feedback.
Apply limit when requesting feedback	Sub-setting of the Limit the number of feedback recipients. When this setting is enabled, the defined limit will be applied when users request feedback from other users in the system.
Apply limit when sharing feedback	Sub-setting of the Limit the number of feedback recipients. When this setting is enabled, the defined limit will be applied when users share feedback in the system.
Bypass limit for HR and Admin roles	Sub-setting of the Limit the number of feedback recipients. When this setting is enabled, users who have an HR or an Admin role will be able to bypass the limit defined in the Limit field.
Display a confirmation popup when sending feedback to an number of users higher than the defined limit	Sub-setting of the Bypass limit for HR and Admin roles. When this setting is enabled, a pop-up message will be displayed when HR or Admin users include more users in a single feedback than the defined limit.
Enable public feedback	When this setting is enabled, users will be able to share feedback given to another user publicly. If you don't enable this setting, the "Share feedback" and "Public feedback" categories will not be available in the system.
Share feedback	This setting enables you to define with whom feedback can be shared. Possible values are: Public: feedback can be shared with the company Recipient only: feedback will be shared only with the original recipients of the feedback
Public feedback	This setting enables you to define to whom feedback marked as public will be visible. Possible values are: Team: public feedback will be visible only by the recipient's team, meaning their direct manager and their peers. Company: public feedback will be visible by all users in the company.
Allow feedback deletion	When this setting is enabled, users will be able to delete the feedback they gave to other users in the company.
Enable tips in the feedback page	When this setting is enabled, tips provided by beqom to help users write efficient and constructive feedback will be displayed when users give feedback.
Enables suggested questions in the "Request feedback" page	When this setting is enabled, question templates provided by beqom to help users draft their feedback request will be available in the Request feedback page.
Allow managers to request feedback about their direct reports	When this setting is enabled, managers can request feedback about their direct reports from other workers in the system.
Enable the automatic transfer of requests about a direct report to their new manager	When this setting is enabled, existing requests about a worker will automatically be transferred to the new manager of the worker in case of a change of line management.